Frequently Asked Questions

Read the ASHP current information related to safety measures and COVID-19. In keeping with our mission and commitment to protect the health and safety of our members and the general public, it is ASHP's expectation that all attendees, presenters, and exhibitors be fully vaccinated against COVID-19 prior to attending. All ASHP staff in attendance will be vaccinated. ASHP will be verifying attendee vaccinations through a third party. More details to follow.

Where are the ASHP 2022 Summer Meetings & Exhibition being held?
The Summer Meetings are being held in Phoenix at the Phoenix Convention Center West Building. The address is 100 North Third Street, Phoenix, AZ 85004.

Whom do I contact if I require special assistance during the meeting?
If you have any disability for which you require an auxiliary aid while attending this meeting, please contact the Conference and Convention Division by email at [email protected] by May 6.

What is the attire for the Summer Meetings?
The attire at ASHP national meetings is business casual. When packing, keep in mind that the average high temperature for Phoenix in June is 104 degrees, and the average low is 76 degrees. Because hotels and convention centers are cool, ASHP highly recommends that you bring a sweater with you when attending sessions.

Is my child allowed at the meeting?
For health and safety considerations, children under the age of 16 years will not be admitted to the exhibits, poster sessions, special events, or educational programs.

Does the Phoenix Convention Center have public parking?
The Phoenix Convention Center has multiple parking garages. View a complete list of parking options

Does the Phoenix Convention Center have a business center?
Yes, there is a UPS Store located on 125 North 2nd Street (attached to West Building, across from Hyatt Regency). Open hours are: Monday – Friday, 8:00 a.m. – 5:00 p.m.; Saturday, 9:00 a.m. – 3:00 p.m.; Closed on Sunday

Phone: (602) 251-0135

Can I bring a guest to the meeting?
Yes, however, an official guest program has not been scheduled during the meeting. Guests of registrants are welcome to purchase a la carte badges to the following specially planned events:

  • Sunday evening’s Grand Opening Reception in the Exhibit Hall from 5:00 p.m. - 7:00 p.m. ($45)
  • Monday’s Opening Session (8:00 a.m. - 9:15 a.m.) and access to the Exhibit Hall on Monday ($60)
  • Tuesday’s Harvey A.K. Whitney Lecture Award Reception and Dinner from 7:00 p.m. - 10:00 p.m. ($160)
  • Lunch in the Exhibit Hall on Monday. Doors open at 11:00 a.m. and lunch service begins at 11:30 a.m. (based on availability after 12:30 p.m.). You must be 16 years or older to enter the Exhibit Hall. ($60)
  • Lunch in the Exhibit Hall on Tuesday. Doors open at 11:00 a.m. and lunch service begins at 11:30 a.m. (based on availability after 12:30 p.m.). You must be 16 years or older to enter the Exhibit Hall. ($60)

Badges can be purchased onsite at Customer Relations, located in the Registration area.

Badges for the Opening Session, Grand Opening Reception and for daily lunches are available onsite only.

Can a guest attend the Opening Session on Monday?
Yes, guests may attend the Opening Session, but they must have a badge. Badges can be purchased onsite at Customer Relations, located in the Registration area. Badges are $60 and include access to the Exhibit Hall for Monday only.

Can a guest attend the lunch in the Exhibit Hall?
Yes, badges for Monday’s or Tuesday’s lunch can be purchased onsite at Customer Relations, located in the Registration area. Doors open at 11:00 a.m., and lunch service begins at 11:30 a.m. (based on availability after 12:30 p.m.). Badges for lunch are $60 for each day.

Does the Convention Center have a Mother’s Room?
Yes, there are two Mamava Pods available at the Convention Center; one is located in the West Building and the second one is located in the North Building. Please check the ASHP LIVE! app for exact location.

Does the Convention Center have a designated First-Aid Room?
Yes, a First Aid Room will be available at the Convention Center. Please check the ASHP LIVE! app for exact location. 

How do I purchase tickets for the Harvey A.K. Whitney Lecture Award Reception and Dinner?
Coupons for the dinner can be purchased while registering for the meeting (online or on the registration form) or during the meeting at Customer Relations in the Registration area. Coupons must be purchased by 2:00 p.m. on Monday, June 13. The cost is $160 and is nonrefundable.
Seating at the dinner is reserved, and coupons (received when you pick up your badge at the meeting) must be exchanged for a ticket and table selection by 2:00 p.m. on Monday, June 13, at Customer Relations in the Registration area.

Attire is evening formal, black tie optional.

What is the headquarter hotel?
The headquarter hotel is the Sheraton Phoenix Downtown.

What is the tax on the hotel rooms?
The tax is currently 12.57% (subject to change).

Do the hotel rates include complimentary internet access?
If you book your hotel room through Orchid.Events, ASHP’s official housing provider, your hotel rate includes internet access in your guest room. You will also receive the following exclusive benefits:

  • Complimentary access to the hotel’s fitness center
  • No resort fees
  • Protection in the event the hotel oversells its rooms
  • And more

Why shouldn’t we reserve our hotel room directly with the hotel or a discount internet provider?
The number of guest rooms reserved by ASHP attendees and exhibitors determines whether or not the meeting qualifies as a "citywide" convention. Fulfilling this standard requirement enables us to hold our meeting in the cities that meet our space, location, and rate criteria. It also allows us to receive all of the benefits and services reserved for citywide conventions and provided by the hotels and local Convention and Visitors Bureau.

Here are several other extremely important reasons for you to reserve your hotel room through our housing company:

  • You’ll have peace of mind that you made a reservation at an official ASHP hotel at the discounted ASHP rate.
  • You’ll be provided with complimentary access to the internet in your hotel guest room.
  • In the event the hotel has oversold guest rooms, you’ll have protection.
  • We can avoid financial penalties for not filling our room block commitments.
  • We can negotiate lower and more favorable rates for future meetings (more rooms equals greater buying power and lower costs for everyone).

For these reasons, please reserve rooms through Orchid.Events, ASHP’s only official housing provider for the Summer Meetings.

What should I do if I can’t book all nights at my preferred hotel?
You may select to be waitlisted for those nights. If you select a waitlisted reservation, currently, one or more nights of your stay are unavailable. Orchid.Events is continually working with the hotels on room inventory, and there is a high probability they will obtain additional rooms for the waitlisted nights. Should your waitlisted reservation be confirmed, you will receive a new acknowledgment within five business days from Orchid.Events. If they are unable to clear your waitlisted reservation, Orchid.Events will contact you to discuss alternative accommodations.

If you are experiencing difficulty making your reservation, you may also call 1-877-505-0675 to speak with an Orchid.Events customer care representative. Orchid.Events is open Monday-Friday, 10:00 a.m.-6:00 p.m. ET, excluding Federal Holidays.

I would like to extend my hotel stay and the dates are not available online?
If your desired dates are unavailable or you would like to stay before or after the official meeting dates, call 1-877-505-0675 to speak with an Orchid.Events customer care representative. Orchid.Events is open Monday-Friday 10:00 a.m.-6:00 p.m. ET, excluding Federal Holidays.

How do I book a group of rooms for my organization? 
Five or more rooms is considered a room block. Individuals or companies wishing to secure five or more guest rooms must complete the online Hotel Room Block Reservation Form or email a completed and signed form [PDF] to [email protected]. The Hotel Room Block Policies [PDF] must be read prior to submitting the Hotel Room Block Reservation form.

I received an acknowledgment from Orchid.Events. Will I hear from the hotel directly?
You will not receive an additional reservation confirmation from your hotel. The housing acknowledgment, received from Orchid.Events when you book your room, serves as confirmation of your reservation. The hotel will not have a record of your reservation until a few days prior to the beginning of the meeting. If you have questions about your reservation or need to make a change, you may access your reservation online or email [email protected].

What health and safety measures are in place at the hotels?
ASHP is continuously working with our Summer Meetings official hotel partners to provide every precaution necessary to ensure a safe and productive experience. Click here to view a few resources regarding the health, wellness, and cleanliness policies and protocols of our hotel partners. With protocols changing frequently, please continually review the hotel’s website for the most up-to-date health/safety guidelines and practices.

NOTE: Hotel amenities and services may also be limited or reduced to maintain health and safety guidelines and best practices. Be sure to check with your hotel directly prior to arrival.

View the Travel page for the Summer Meetings.

How far is the airport from Phoenix Convention Center?
Phoenix Sky Harbor International airport is conveniently located less than 10 minutes/5 miles from Phoenix Convention Center. 
For additional information visit the Phoenix Sky Harbor International Airport website.

Will ASHP shuttle service be provided to/from Phoenix Sky Harbor International Airport?
ASHP does not provide shuttle service to/from the airport and the hotels. Multiple forms of transportation links you to the rest of the Phoenix region. Visit the Ground Transportation page for more information.

Will ASHP provide shuttle service to the Convention Center each day?
All hotels are within easy walking distance of the Phoenix Convention Center and, thus, shuttle service is not required.

View the Hotel map [PDF].

What are the hours and location for onsite registration and badge pick up?
Location: 300 Level, Lobby (across from Exhibition Halls B&C), Phoenix Convention Center

Attendee and Exhibitor Registration & Customer Relations Hours (subject to change)

Day Time
Saturday 11:00 a.m. - 6:00 p.m.
Sunday 7:00 a.m. - 7:00 p.m.
Monday 7:00 a.m. - 5:30 p.m.
Tuesday 7:30 a.m. - 5:00 p.m.
Wednesday 7:30 a.m. - 12:00 p.m.

I have a registration question, whom should I contact?
ASHP is partnering with SPARGO, Inc. as the official registration provider for the Summer Meetings. If you have a question related to registration, please contact the ASHP Customer Registration Center at [email protected] or by phone at 866-849-9828 (International) or 571-549-4546 (Domestic). The ASHP Customer Registration Center hours are Monday - Friday, 8:30 a.m. - 5:00 p.m. ET.

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