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FREQUENTLY ASKED QUESTIONS

Registration Cancellations and Refunds

Q: Will I need to contact ASHP to cancel my registration?
A: No, ASHP’s Customer Relations will cancel your registration and process your refund.

Q: How will my refund be processed?
A:  ASHP’s Customer Relations will process your refund using the original form of payment used for your registration.

Q:  How long will it take for me to receive my refund?
A:  Please allow 5 to 7 business days to receive your refund.

Q:  Whom can I contact if I do not receive my refund?
A:  Please contact ASHP’s Customer Relations toll free at, 866-279-0681 8 a.m. to 6 p.m. ET.

Hotel Reservations

Q: How do I cancel my hotel reservation for the Summer Meetings?
A: If you booked your hotel room with Orchid.Events, ASHP’s official housing provider, you do not need to cancel your hotel reservation. Orchid.Events will cancel your reservation for you. No action is required on your part. Once the reservation is cancelled, you will receive a cancellation acknowledgment from Orchid.Events. Please do not call your assigned hotel directly. If you did not book your hotel room with Orchid.Events, and instead booked your room directly with a hotel or through another reservation source, you are responsible for cancelling your own reservation and any associated fees.

Q: How do I cancel a room block for the Summer Meetings?
A: If you booked a room block with Orchid.Events, ASHP’s official housing provider, you do not need to cancel your reservations. Orchid.Events will cancel the room block for you. No action is required on your part. Once the block is cancelled you will receive a cancellation acknowledgement from Orchid.Events. Please do not call your assigned hotel directly. If you did not book your room block with Orchid.Events, and instead booked directly with a hotel or through another source, you are responsible for cancelling the rooms.

Q: Will I be charged a cancellation fee for my cancelled reservation or room block?
A: No cancellation processing fees will be charged if you booked your hotel reservation or room block with Orchid.Events, ASHP’s official housing provider.

Q: Should I call the hotel directly, just to be sure my reservation was cancelled?
A: Please do not call the hotel directly. Rest assured that if you made your hotel reservation through Orchid.Events, ASHP’s official housing provider, the reservation will be cancelled.

Affiliate Events

Q: How do I cancel a scheduled Promotional Theater? 
A: ASHP will cancel the activity for you. There is no action required on your part. 

Q: Will I receive a refund for my scheduled Promotional Theater?
A: Yes, ASHP will refund all application fees in the same manner they were processed.

Exhibits

Q: I contracted for exhibit space at the Summer Meetings, how do I cancel my booth?
A: ASHP will work with Spargo, Inc., ASHP’s official exhibit sales and sponsorship partner to cancel any exhibit and sponsorship contracts. 

Q: Will I receive a refund on my exhibit booth?
A: ASHP will refund all exhibit booth fees or work with the exhibiting company to apply the funds as directed for other activities.  If you have questions about this please contact John Barrett at Spargo at john.barrett@spargoinc.com.

Educational Sessions

Q. Will the educational activities planned for the meeting be available in other ways?
A: ASHP’s Educational Services Division will work with speakers to explore how the planned meeting content might be delivered through distance learning or other options. 

Q: I am a presenter at the Summer Meeting 2020.  Will there be another opportunity to present my material?
A:  As ASHP works through details, the Educational Services Division will contact you over the coming weeks to discuss options for delivering your presentation.

Q: I submitted a poster for presentation during the meeting.  Will there still be an opportunity to present my poster? 
A:  As ASHP works through details, the Educational Services Division will contact you over the coming weeks to discuss options for poster presentations.

ASHP House of Delegates (HOD)

Q:  Will ASHP still hold the Annual Meeting of the House of Delegates?
A:  ASHP plans to offer a virtual House of Delegates. ASHP will contact delegates with details. Members can monitor and suggest amendments to ASHP policies on the House of Delegates Community on ASHP Connect.

Additional Questions

Q:  Whom should I contact if I have questions?
A:  Please contact ASHP’s Customer Relations toll free at 866-279-0681 8 a.m. to 6 p.m. ET.